Privacy Policy

Who we are

KinovoCare is a family caregiving app that helps you coordinate care for the people you love. This policy explains how we handle your personal information when you use the app or visit kinovocare.com. You can reach us at support@kinovocare.com.

What we collect

We collect information you give us directly:

• Account details — your name, email address, and optional profile photo
• Profile information — city, country, and optional height (used for BMI)
• Health and care data — medications, appointments, health vitals, health documents, care tasks, and activity logs you enter into the app
• Messages and posts — text messages, group chats, and Memory Lane posts you send to your care circle
• Find Care information — job postings or applications you submit
• Location — your approximate city-level location for weather, nearby care search, and optional sharing with emergency contacts

We also collect limited technical data automatically: a push notification token to send you alerts, and anonymous crash reports to help us fix bugs.

How we use it

• To run the app and provide all its features — care coordination, messaging, health tracking, news, weather, and AI summaries
• To send you push notifications for reminders, messages, and alerts
• To generate automatic health summaries via KinovoCare AI
• To show advertisements to free-tier users (KinovoCare Plus is ad-free)
• To fix bugs and improve the app using crash reports and anonymised usage data

How we share it

Within your care circle: Health data — medications, appointments, health records, and documents — is visible to other users only when you explicitly choose to share each item. You can revoke sharing at any time.

With service providers: We use trusted third-party services to operate the app, including cloud infrastructure, push notifications, audio calls, AI processing, and advertising. These providers process data only as needed to deliver their service and are bound by their own privacy policies. We do not authorise them to use your data for any other purpose.

We do not sell your personal data to anyone, ever.

Legal: We may disclose data if required by law or to protect the safety of our users.

Data retention

• Your account and health data is kept until you delete your account
• Messages and posts are kept until you delete them or your account is deleted
• Crash reports are retained for 90 days
• On-device usage analytics are automatically cleared after approximately 1 day

To delete your account and all associated data, email admin@kinovocare.com with the subject "Delete my account". We will process it within 10 business days.

Security

All data is encrypted in transit using TLS. Access to your data in our database is controlled by security rules that require authentication. Health data shared with others requires your explicit opt-in per item. No system is completely secure — if you find a vulnerability, please let us know at admin@kinovocare.com.

Your choices

• Access and update your profile at any time in the app
• Delete individual records, messages, and posts directly in the app
• Control sharing — choose exactly who sees each health item, and revoke access any time
• Location — location sharing with emergency contacts is optional and can be turned off in the app
• Notifications — disable push notifications any time in your device settings
• Ads — opt out of personalised ads via your device's Google settings, or upgrade to KinovoCare Plus to remove ads entirely
• Data request or deletion — email us at admin@kinovocare.com

Children

KinovoCare is not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify you through the app.

Contact us